Live / Mobile
This policy explains what personal data banteg69 collects when you access our lobby, create an account, or use local payment methods like ShopeePay, QRIS, and Bank Transfer — and how we protect that data. Your privacy choices are real and actionable; we have set up clear paths for you to review, correct or query any record we hold.
When you open an account on banteg69, we collect the information you provide directly: your contact details, login credentials, and payment identifiers associated with methods such as ShopeePay, QRIS, or Bank Transfer. We also collect session data generated automatically when your device connects to our lobby — page paths visited, device type, and connection timestamps. This data is used to operate your account, process transactions, and detect unusual access patterns that could indicate unauthorised use. We do not sell your personal data to third parties for marketing purposes. Payment transaction records are retained for the period required by applicable financial and legal obligations; account access logs are kept for a shorter operational window. If you use a linked e-wallet like OVO, DANA, or GoPay through our deposit flow, the wallet provider handles its own portion of that transaction under its own privacy terms. Our collection is limited to what is necessary to run a functioning account and support legitimate access requests. Availability of all services depends on local law and eligible regions.
Payment identifiers used only to match your transaction to your account wallet — never stored as raw card or bank credentials.
Scan-and-pay session data is logged against your account ID for reconciliation; the QR payload itself is not retained after confirmation.
Reference numbers and transfer amounts are recorded in your account history, visible after login under transaction records.
Where these e-wallets are used, each provider's own privacy policy governs their side of the flow. We log only the outcome reference.
This privacy policy covers all interactions with banteg69 through our web domain banteg69 and any authenticated account session connected to it. It does not extend to third-party services linked from our pages, to game studio environments operated independently by Pragmatic Play, Bigtime Gaming, PlayStar, or Joker, or to e-wallet provider platforms. Each of those third parties holds their own privacy documentation. We are responsible for how we handle data on our side of those boundaries; we are not responsible for how they handle data on theirs. If you are unsure whether a specific data point falls under our policy or a third party's, our support channel can clarify which side of the boundary your question sits on.
Login credentials, session tokens and account-level preferences are covered fully by this policy. These are held on our systems and governed entirely by the terms set out here.
Deposit and withdrawal records tied to your account wallet — including ShopeePay, QRIS and Bank Transfer references — fall within scope. Retention follows applicable financial obligations.
Page-level session data collected while you browse the lobby, filter game categories, or navigate account settings is within scope and used solely for service operation.
Game studio environments (Pragmatic Play, Bigtime Gaming, PlayStar, Joker) and e-wallet platforms process data under their own policies. We do not control or represent their data practices.
You have concrete choices about the personal data we hold. After logging into your account, the account settings area shows the profile fields we have on record — you can correct contact details directly from that screen without contacting support. If you believe a transaction record is inaccurate, you can raise that through our live chat or email channel and we will review the relevant account log. For requests to understand what categories of data we hold, or to raise a deletion request where applicable law in your eligible region permits it, the privacy contact path is the appropriate route. We respond to data queries via email; the address is listed in the Support section below. Where a request requires identity verification before we can act on it, we will tell you clearly what step is needed. Data rights and their scope depend on applicable local law and the eligible region from which you access our service.
Log in, open account settings, and check the profile and transaction history pages — these show the data fields and payment references we currently hold against your account.
Update contact information directly in account settings. If a field is locked after verification, contact support with the correction and we will process it after confirming your identity.
Send your question to our privacy email address. State your registered account identifier so we can locate the correct record. We will confirm receipt and respond within a reasonable period.
Where local law in your eligible region gives you a deletion right, contact us through the privacy email. We will outline what can be removed and what must be retained under financial or legal obligations.
Privacy questions, data correction requests, and access queries all go through the same direct channels below. When contacting us, include your registered account email address or account ID so we can locate your record without unnecessary back-and-forth. For urgent account-access issues, live chat is the quickest path; for formal data requests, email gives you a written record of the exchange.
Available from the account dashboard after login. Use this for account-access questions and quick clarifications about what data we hold.
Send data requests, correction notices or deletion queries to our support email address listed in the site footer. Include your account ID in the subject line.
Login → Account Settings → Profile shows your stored fields directly. Many corrections can be made there without needing to contact us at all.
Data handling at banteg69 follows a few consistent practices that you can verify through your account and our support channel. We use encrypted connections for all account sessions, so data in transit between your device and our servers is not readable in plain form. Cookies are used to maintain your login session and remember lobby preferences; you can clear them through your browser settings, though doing so will end your current session. Account data is not shared across unrelated services — payment identifiers tied to ShopeePay, QRIS, or Bank Transfer are matched to your account only for transaction reconciliation. We review data retention periods periodically; records no longer needed for operational or legal purposes are removed on a defined schedule rather than kept indefinitely. If our policy changes materially, we will update this page and the revision date shown at the bottom of it.
All account sessions use encrypted connections. Data in transit between your device and our service is protected from plain-text interception at the network level.
Cookies maintain your login session and lobby state. Clear them via browser settings to end a session. Strictly functional cookies are required for account operation; others can be declined.
We do not keep data longer than operational or legal obligations require. Payment reference records follow applicable financial retention rules; session logs have a shorter window.
When this policy changes materially, the page is updated and the revision date at the bottom changes. Continued account use after a posted update means you have seen the revised terms.
These questions cover the data and privacy topics we hear most often. If your question is not here, the live chat and email channels in the Support section above are the right next step.
We collect the contact and credential details you enter during account creation, plus session data generated automatically when your device connects. Payment identifiers — such as a ShopeePay reference or Bank Transfer number — are recorded when you make a transaction. We collect only what is needed to run your account.
Yes. Log in and go to account settings to see your stored profile fields and transaction history. For a broader view of what categories of data we hold, send a request to our support email with your account ID and we will respond with the relevant detail.
Open account settings after login and edit the relevant field directly. If the field is locked because it was verified, contact support via live chat or email with the correct information and we will update it after confirming your identity.
Game studios supply game content to our lobby; they are not given your personal account data by us. When you play a title, the studio's environment may process gameplay session data under its own privacy terms. We do not share your payment details or contact information with studios.
Account closure requests can be submitted through support. Some records — particularly transaction references linked to ShopeePay, QRIS, or Bank Transfer — must be retained for the period required by applicable financial law. We will confirm what is removed and what must be kept when you submit a closure request.
Cookies keep your login session active and remember lobby state between pages. You can clear or block cookies through your browser settings; this will end your active session. Functional cookies required for account operation cannot be turned off without affecting your ability to stay logged in.
We update this page when the policy changes in a material way and revise the date shown at the bottom. Check this page periodically or contact support if you want confirmation of what the current version covers. Continued use of your account after an update indicates you have reviewed the changes.